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8 107 (977) 953-94-28
- Since our products are custom made by hand we do not offer refunds if buyer changed his mind after payment is done.
- We offer limited warranty for our products, please contact to get specific product term. We offer free repairs within the warranty period, the buyer ships item to us at own expence We pay the return shipping.
- For sales - since shipping method is agreed with the buyer, the seller and the buyer are equally responsible in case of item loss (three months term) or damage. In case of damage we offer free refurbishing. The buyer ships item to us at own expence. We pay the return shipping.
International air postal tracked parcels 7-8 usd (per item) are shipped in 2-8 weeks, in rare cases longer. 80% of such parcels are shipped in 2-3 weeks. Please request EMS courier service if you need your items faster and in strict timeframe. Average price is 35-40 euro.
- For repairs and mods - we are not responsible for headphones loss during transportation to or from us. If you want transportation to be faster and safer please request EMS courier service. Average price is 35-40 euro.
- We are not responsible for picking returned parcels that were not claimed by the receiver during the storage period.
- We can not be responsible for any customs procedures at the buyer's side. We can agree amounts declared for customs, otherwise we will declare random minimal amounts by default.
- We store unclaimed earphones for two months. Unclaimed means owner is not responding to our emails and not making any decisions regarding repair, return or further storage.